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Not receiving inbound calls

Spolton
Great Neighbour / Super Voisin

Phone was working fine before and I can make outbound calls no problem. Inbound callers can hear ringing but my phone does nothing. No display changes, no ring, no indication a call came in. Please help. 

4 REPLIES 4

GinYVR
Mayor / Maire
@Spolton If you go into your selfserve account is your plan still active?

MarkCorrigan
Good Citizen / Bon Citoyen

Have you changed your phone's software in anyway? If you've rooted your phone and installed a custom ROM, that could be causing your problem. Or perhaps you've installed a specific app that's causing issues. We need some more information.

Anonymous
Not applicable

@Spolton wrote:

Phone was working fine before and I can make outbound calls no problem. Inbound callers can hear ringing but my phone does nothing. No display changes, no ring, no indication a call came in. Please help. 


Before what? Did something change?

My guess would be perhaps your general call forwarding is on. Or you're on do not disturb.

Do callers get to your voicemail?

hairbag1
Mayor / Maire

Phone on Silence ? Toggle Airplane mode off/on. Cycle phone off/on.

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