Not receiving code

[ani121]

Not receiving 6 digit ever safe code . 

Code is being send to my old phone number . I cannot log in as I am not subscribed my plane need to renew .

Code is not being sent to my email either 

Please help 

[CSA_PM]

Hello @ ani121,

You will need to access the community account in My Settings-Personal-Account Information and verify if the phone number is correct. Then, on the same page, go to Manage Ever Safe ID, check here as well if the phone number is correct, if not, update it. Then log off, log in again, and check once more if you receive the code.

[slusagm]

why "old" number? you changed your number?

Click Didn't Receive code or Resend code on that security code page, you can then pick Send Email and get the code via email

if you can login, go to Profile -> Manage EverSafe ID and update the phone number.  But if you cannot login, ask PM to help.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Handy1]

@ani121  You can buy payment vouchers from shoppers drug mart and load funds *611 to resume services right away , alternatively you can ask support to help you regain access to your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage