Not received SIM card

[Pegahmanaf]

I have received the SIM card yet after 10 days. What should I do?

[Dunkman]

@Pegahmanaf 

If it has been more than 10 business days (2 weeks), then contact customer service agent. Usually sent via Canada post with no tracking information. 

If you need SIM card right away, it might be easier to purchase instore from vendor (Telus, Koodo or Mobile Klinik stores).  Keep the receipt and submit to CSA for reimbursement. Amazon also sells with prime shipping. 

[hTideGnow]

hi @Pegahmanaf 

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[slusagm]

Ask PM , maybe they need to resend you a new one

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage