Not getting 4G speed.

[denawes007]

I am not getting the 4G speeds on data ever.  I am a newer customer but this is now my second month.  Much more than the 48 hours as suggested in other posts.  How do I fix?

[softech]

@denawes007 

You actually have a good speed.  Yes, many phone display LTE instead of 4G, depends on the make and OS

[computergeek541]

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@denawes007 wrote:

I was expecting to see 4G as I did when I had 5G.  But it seems that LTE might be displayed as well.  Tested at approx. 105MBs so its close anyways.  Thanks

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Whether you have a 3G or 4G plan has no effect on the type of network that your device connects to.

[denawes007]

I was expecting to see 4G as I did when I had 5G.  But it seems that LTE might be displayed as well.  Tested at approx. 105MBs so its close anyways.  Thanks

[hTideGnow]

HI @denawes007   if it is new account, you should get the 4G speed immediately

What phone do you have? 

and you tested the sim card in different phone?

[softech · Accepted solution]

@denawes007   what speed are you getting, do you run any speed test?

download from here and tell us what speed you gettting

https://www.speedtest.net/apps

and  check your Preferred network and network type , make sure it is 4G or Automatic