Not able to update my payment method

[SouhadKaddoura]

Trying to add a new credit card, and the system is not accepting it. Need help asap. Thnaks

[hTideGnow]

hi @SouhadKaddoura 

please use direct message instead

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[SouhadKaddoura]

Thank u for ur reply i am not able to submit a ticket, there is always that error that there is an isue submitting the ticket even when i enter the correct information, there is no option to ask that I have issue with payment update. It is really frustrating.

[hTideGnow]

hi @SouhadKaddoura 

address probably not the reason.  The payment does not care address but just postal code, which is on the Card info page

But PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

[TheSterlinger]

From memory,  it's hidden under your name. You click You name and it should show your pc. Is your pc incorrect? If it matches your cc then no need to change your address as they do not verify it or mail you anything. 

If you really do not see it or cannot change it amd you need to then use the chatbot and ask them to change for you.

[SouhadKaddoura]

yes but there is no address option there

[TheSterlinger]

Did you go to the Profile tab? Manage Eversafe ID?

[SouhadKaddoura]

Thank you, I am trying to edit my address to the address of the credit card that I want to add and also not able to edit my address

[SouhadKaddoura]

Thank you, I am trying to edit my address to the address of the credit card that I want to add and also not able to edit my address

[NDesai]

@SouhadKaddoura Try using incognito browsing mode or use Public Mobile app. Make sure the address match correctly on your credit card profile. 

[TheSterlinger]

The system is flawed unfortunately. 

Clear browser cache and try again.  Once signed in, paste this link into the system and try it. If you've tried 3 or 4 times already today don't try anymore as the system will lock you out. Wait until tomorrow and try again.

If you need service now, you can purchase a Public Mobile voucher from Shoppers Drug mart and load to your account. 

https://myaccount.publicmobile.ca/en/account/payment/funds/card