Not able to enter Promo Code when I renewed

[Francine-Wiel]

My subscription expired. I renewed and I thought I was to receive 20% off if I selected a plan for $45/mo. I entered the promo code PMBM1525 and Public said it was no longer valid. The Chatbot said if my account was suspended I could enter it after my services were working again. My account was suspended. It is working again now that I renewed. How do I redeem the promo code once my service has resumed? Obviously, I would like to take advantage of 20% off for 24 months. Please advise

[hTideGnow]

hi @Francine-Wiel 

ask PM agent to check and see if they can apply it back to you

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage