I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.
I have no experience with doctor sim but online top up payments can take several hours to be applied. Time for you to contact customer support. I recommend a private message and include the pin codes from all three vouchers. Taking photos of the vouchers are preferable to ensure their are no transcription mistakes. The CSA will be able to check that they are valid and load them onto your account.
Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.
If you cannot remember your pin # include at least three ( if they apply)of the following:
Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.
Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.
Do not post any of this info in the community only in your private messages when communicating or contacting the CSA/Moderator_Team.
How is rebooting the phone and reseating the sim card going to fix an issue with loading a pm voucher onto the system to pay for service? The two have nothing to do with each other?
These are unnecessary steps that will not help you load your vouchers. If your attempt to load the voucher via 611 fails please tell me the message you recieved when it was rejected.
Ok maybe you made an error when entering the 12 digit pin #. If it has been an hour since your last try then call 611 from your phone and try again. Report back your results.
London Drugs vouchers are immediately valid upon purchase. I have yet to hear of an issue with adding them other than the OP. Some additional instructions may be all that is needed to help them with their issue.
you can call 1 855 4PUBLIC and add your voucher PIN or call *611
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".
if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,, Click here to submit a ticket↗↗.
oryou can send a private message toCustomer Support Agent by CS_Agent, by Click Here link,
please include in your message,
phone number,
account 4 digit pin,
Email address,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Monday to Sunday: 6 AM to 10 PM EST
Note:For public mobileNoSupport by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)
The London Drugs ones should work right away. Which 12 digit code have you been using? Keep in mind you can only try two attempts to add a payment before having to wait an hour before trying again. Use the PIN# as it appears in this link...
Did you purchase a pm voucher that fully covers your plan amount? Some retailers pm vouchers are not immediately valid. Vouchers purchased from 7/11, SDM, London Drugs and Shell stations are all immediately vaild upon purchase. Dial 611. Then press (1) and (1) again and enter the 12 digit pin code #. Once accepted your plan/service will automatically reactivate. Reboot your phone if necessary.
I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.
