No texts in or out

[Cactusgirl]

Hi all, I was able to activate my subscription on Friday night and port my existing number from the old carrier (that account is now closed). I am able to make and receive calls with service from PM but have not been able to send or receive texts (which I desperately NEED to be able to do at work!). I submitted a ticket through chatbox and saw that it said CS would reach out via PM in about 30 minutes. It's been 2 hours and nothing. What is the current wait time for customer service??? I am currently at work and not being able to send/receive texts is affecting my business. This is a problem.

[computergeek541]

sef solution removed

[Cactusgirl]

Issue was resolved when Customer Service Rep refreshed network settings on their end! 🙂

[Dunkman · Accepted solution]

@Cactusgirl 

Usually, you will get a response within 1-2 hours.  However, the wait times for CSA help has been longer recently. 

You could do a network reset of your phone.  Note: this will erase any saved Wifi password settings,.  

Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

https://productioncommunity.publicmobile.ca/t5/Announcements/Longer-Than-Normal-Support-Wait-Times/t...