No support after one week...

[JesseKemp]

I signed up for public mobile last week and still can't get text messages. I get errors about my SIM card not being set up properly but there's no support and this issue has no tracking...

I'm paying for a service that I'm not getting. This would be illegal in some settings wouldn't it? 

Hopefully there's some AI picking up on the lack of support here and can come and help me when all this humans are busy. Or should I just cancel because it Public doesn't really work 

I pray someone can pick this up. Check the back end, make sure my settings are correct and then I'm ready to go or send me a new esim and refresh.  

Thisis basic customer onboarding and a complete failure.

[JesseKemp]

That's I already went through those after a quick search. This is an issue with the registration of the esim inside Public...

[Chalupa_Batman]

I'm not a full on Android guy but take a read at this.

Immediate First Steps

• Restart your phone: This resolves temporary glitches.
• Check Data Connection: Ensure you have a stable Wi-Fi or mobile data connection.
• Update Apps: Update both Google Messages and Carrier Services from the Google Play Store.
• Set Default App: Ensure Google Messages is set as your default messaging app. 

Key Troubleshooting Steps

1. Clear Cache/Data for Messages & Carrier Services:
   • Go to Settings > Apps.
   • Find Carrier Services > Storage > Clear Data.
   • Find Messages > Storage > Clear Data (this does not delete your conversations).
   • Force stop both apps and restart the phone.
2. Toggle RCS Off/On:
   • In Messages, tap your profile picture > Message settings > RCS chats.
   • Turn RCS off, wait a minute, and turn it back on.
3. Disable "Automatically Verify Phone Number":
   • Go to Google Settings (on your phone) > All Services > Personal Info > Phone Number.
   • Select your number and turn off Automatically verify.
   • Go back to Messages and try to turn on RCS again.
4. Deregister Old Device: If you switched phones, your number might be stuck to the old one. Use the official Google deregistration webpage.
5. Turn off VPN: If you are using a VPN, turn it off as it can interfere with connection.
6. Force Close and Re-open: Switch to airplane mode, force close the app, clear cache, turn off airplane mode, and try again. 

[JesseKemp]

Error is an Android messages RCS saying it can't connect properly. However, no text messages come through when there is no other errors.  

I did have someone helping me on email in another ticket and they said there was an issue with how it was set up in the system.  

I did set up my account using the public mobile app. All esim. 

I got a new esim through the public app and activated it hoping to refresh your internal settings

I'll try the full network refresh to start over.

[Alberenntz]

This is the most painful process i have ever dealt with. I have made a switch to other carriers and not had issues.

[Meow]

AI is not picking up anything at PM except some sorry chabot.

In this forum live customers try to help each other.
As for the long wait time blame PM flash sale where agents try to resole all kind of issues so they are busy as hell...

[Chalupa_Batman]

The only thing you can do @JesseKemp is to create another ticket for help. 

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

EDIT. I'm free for a bit so let me see if we can figure it out. 

What error are you getting about your SIM card? 

I just wish to confirm, did you complete the set up with the PM App on your phone?

If you place your SIM card in a different phone... insert, reboot....   do you get service?

Have you tried to do a network refresh. Depending on your phone, you can go into your settings, carrier and refresh your network. That can for you onto the PM network.

Let us know what you've tried.

One last thing, just know, all of us on the forum are customers like you. We volunteer to try to help others.