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mdaghmechi · ‎09-07-2021

I am traveling. When I left my province, the SIM Card is deactivated and there is no signal to make a call.
I restarted the cell phone, extracted and inserted the SIM Card several time. There is no signal yet. This condition is very uncomfortable and is not acceptable.

barrascuk · ‎09-07-2021

Can you log into My Account? It should tell you if you account is active.

Are you in a remote area...ask others?

Reboot phone again.

BlueB · ‎09-07-2021

Oops, thanks @t_p! Corrected... 🙂

Anonymous · ‎09-07-2021

@mdaghmechi : Are you traveling in Canada? Or are you elsewhere? If outside Canada then PM only offers roaming add-ons for the states. Elsewhere...nothing.

Yummy · ‎09-07-2021

You might be in a 'dead zone' where no cell towers are close by. If you are in urban area ask people do they have cell signal in their phones.

t_p · ‎09-07-2021

@BlueB wrote:
@mdaghmechi
... (due to port out or 60 days after suspension).

In fact it's 90 days.

BlueB · ‎09-07-2021

@mdaghmechi

I'm also curious what you mean when you say "deactivated." Usually this doesn't happen until after your services are suspended and account closed (due to port out or 90 days after suspension).

If you're able to log into your Self Service account online (or 611), let us know what your account status is.

esjliv · ‎09-07-2021

@mdaghmechi wrote:
I am traveling. When I left my province, the SIM Card is deactivated and there is no signal to make a call.
I restarted the cell phone, extracted and inserted the SIM Card several time. There is no signal yet. This condition is very uncomfortable and is not acceptable.

@mdaghmechi

Are you in a remote area?

Here is a link for a coverage map.

https://www.publicmobile.ca/en/bc/coverage

Canadian Cell Towers

http://www.ertyu.org/steven_nikkel/cancellsites.html

Can you try manually selecting your Mobile Connections area to 3G for a better calling signal.

There are some Provincial Only calling plans out there, but type of signal are you referring to ?