No services working

[Amkado]

None of my services have been working today, my plan was set to renew today, I had some issues which I thought I had fixed but since then any calls I place will not go through "because I do not have an active long distance add-on". Text and data also are not working

[Shazia_K · Accepted solution]

Hey @Amkado, 

I'm sorry about this, 

Can you reboot your phone? the service should be functional. 

Thanks,

Shazia

[Amkado]

Account is active, plan is correct and I've rebooted my phone twice already

[Luddite]

Log into your account to confirm your Status is "Active" and that you have the correct plan. Let us know what you see. If your plan is active, reboot your phone as a first exepriment.

[JaK]

Hi @Amkado;

One of the moderators can take a look at your account to see what is going on. @Shazia_K @Mary_M