No service

[joerome]

I just activated my sim. It worked for 5 mins and now I have no service. Can we get this fix asap.

My phone number is xxxxxxxxxxxxxxxx

Thank you.

edited by computergeek541: phone number removed

[Helpershelper]

@joerome 

We need to know what kind of phone you’re using. Then we can suggest you first try enabling airplane mode for 10 seconds then disabling it to see if it finds the network. Then depending on your settings, we would recommend a network setting reset. You can also try taking out the SIM and putting it back in.

[popping]

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@joerome wrote:

We could not create a login because it said no service. It cannot receive text messages 

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PM will send you a welcome email after activation.

Even your activated SIM card is not working on your phone.  You should receive the PM welcome email.  Use your email address as the username and the password you provided during activation to login to your self-serve account.  https://selfserve.publicmobile.ca

If your account status is active and nothing works, create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/

[joerome]

That was my initial thoughts. 

The phone is not blacklisted.

[Luddite]

@joerome Try the SIM in a different phone, and a different SIM in the phone. What is make/model of the phone? 

That behaviour can occur if a phone has been reported stolen. Check here to see if your phone has been reported stolen: https://www.devicecheck.ca/check-status-device-canada/

[joerome]

We could not create a login because it said no service. It cannot receive text messages 

[joerome]

I am a public mobile dealer. So we have tried all the basic solutions.

[computergeek541]

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@joerome wrote:

I just activated my sim. It worked for 5 mins and now I have no service. Can we get this fix asap.

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I would start with the simple things as a an elimation processs. Start by restarting the phone/device. That can sometimes cause the phone to reconnect.  By no service, do you mean no calls, texts, or data?  Does the signal meter show as you being connected?

[JoyLuck]

Can you log into self service to see if your plan is active?

[will13am]

@joerome , is your account in active status?  We are just customers helping customers here.  We need more information in order to direct the suggestions.  

[joerome]

Thank you for moving this to the correct page. But in the mean time, can we get this fix asap.

Thanks.

[JoyLuck]

@joerome 

This is a public forum. Choose   3 vertical dots and edit out your phone number.