05-24-2020 09:46 PM - edited 01-05-2022 10:53 AM
05-24-2020 11:06 PM - edited 05-24-2020 11:06 PM
@cda wrote:why am I getting a “no service” message?
This says to me that either the phone isn't compatible, the network settings are incorrectly set (you require a 3g/HSPA network for phone calls at Public Mobile), or that there was a provisioning error during the activation process.
05-24-2020 11:04 PM
@fdrcamb519 wrote:If you just ported the number takes minimum a few hours for service to be completely working. Welcome to Public Mobile
Even if a number was requested to be ported in and the port in is not yet complete, the phone should not say "no service".
05-24-2020 10:23 PM
If you just ported the number takes minimum a few hours for service to be completely working. Welcome to Public Mobile
05-24-2020 09:55 PM
@cda did your credit card renew recently? Did you receive a replacement card and forget to update it with PM? You could try manually selecting PM as your network and restart your phone. Stay safe.
05-24-2020 09:54 PM - edited 05-24-2020 09:55 PM
@cda Put your phone in airplane mode for 5 minutes and then back to normal. Also try restarting your phone. If you are still getting the no service error and you just activated your account then your account was not provisioned properly. You need to click on the "?" and submit a ticket so that the moderator can reset your account.
05-24-2020 09:53 PM - edited 05-24-2020 09:54 PM
@cda Please give us more info. Did you have it before? Did you port your number? What is your phone model? Did you try restarting phone or enabling/disabling Fly mode? Thanks.
05-24-2020 09:48 PM - edited 05-24-2020 09:49 PM
We would really need more information to assist you.
Did you just join?
Are you porting a number?
Have you been a client for awhile and it just stopped working?
Have you rebooted your phone?
What does it say in your account? Active? suspended?