No service

[RammelB]

I ported to public mobile yeaterday and i still cannot access the internet, i tried every suggestion there is. I also cannot reach out to any customer service. @CS_Agent , can you help with this issue?

[computergeek541]

---

@RammelB wrote:

nice! Did they call you or its mostly via email?

---

Public Mobile does not provide customer service by phone call nor does it provide customer service by e-mail.

[RammelB]

Same solution worked for me although nobody contacted me yet haha i just tried what you did

[RammelB]

nice! Did they call you or its mostly via email?

[Owensmith1983]

So they got my data working. I shut my phone off and waited 5 minutes before turning it back on and it fixed the issue. They also did a refresh on their end. Hopefully this helps you and they get you up and going as well.

[Owensmith1983]

I agree 100%. This is kinda BS. At least I can make calls on my phone and the wifi works. I don't use my mobile data much so it's not so bad for me but I can see how people would be pissed.

[RammelB]

Yeah, this got to be the worst CS experience. I cant blame them though, they probably are swamped with lots of complaints. PM mobile clearly didnt prepare for the influx of new customer.

[Owensmith1983]

I signed up on Saturday and have the same issue. Somebody told me that they would issue another esim and it fixes the issue. Hopefully they can get our phones working and the savings over the next 2 years will make it worth it.

[hairbag1]

@RammelB 

they will not refund.

[RammelB]

i havent gotten any response for my data issue since sunday after porting and its very frustrating. I feel like i want to port back to my old provider. Do you know if public mobile will refund me back my money?

[RammelB]

Yes… what else can I check then?

there are no other settings here.

 

[hTideGnow]

hi @RammelB that is not apn for mobile data, that is for hotspot

with iPhone, it uses Carrier Profile to set the APN, you cannot chagne it

[RammelB]

My friend has a similar APN settings with me

and he doesnt have any issue with his data.

[RammelB]

This is whats in mine, I cannot overwrite them, there is no save option. Once i go back. It goes back to the same settting

[Frank52]

Have you checked your APN settings? Please review this article base don the type of phone you are using (iphone/android): 

https://www.publicmobile.ca/en/get-help/articles?category=_articleCategory_device-support&subcategor...

[RammelB]

Hi,

I can make and receive SMS/calls. I can see the 5G sign too. But the data doesn’t work. I tried everything from rebooting, resetting, APN setup, etc but nothing is working.

I am using iphone 17.

i am using an esim.

[Bowie123]

I have same issue, did not connect to PM network yet, cannot make outbound calls, using iPhone 17

[hTideGnow]

hi @RammelB 

do you see the sim connected to PM network? can you make outbound calls?

and what phone you have?

we need to confirm if it is a data issue or a general sim connect issue