No service

[Donnawest]

Subscriptoon paid cannot connext .network reset did not eork

[Donnawest]

My subscriotion is active and paid up its been a couple mpnthes im ready to give up

[hTideGnow]

hi @Donnawest 

if you have not done so, reboot the phone and check

and if still does not work, login My Account using Incognito/private/secret mode to confirm once again if account is active (sometimes the money stuck at a credit and not used for renewal)

if it shows active, ask PM support agent to check , submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[samsunga31]

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@Donnawest wrote:

Subscriptoon paid cannot connext .network reset did not eork

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Hello.

You can try to reboot your phone. You can go into your network settings and reset them to connect you back to the network. You should log into your account and confirm you actually paid and your account is active again. 

If you still need help, a csa can be reached here.

https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Community-Terms-of-Servic....