No service Phone Number

[Tuni]

I recently subscribed to Public Mobile and had a successful payment. However, there is no service on my phone and I cannot connect to the network. My account in the app works perfectly fine just the phone is not in service. I tried to send a ticket but it alway shows error. I really need help. Many thanks.

[hTideGnow]

HI @Tuni 

Please check your SIM manager and see if eSIM is installed, and set to active

if you see it there, try to Reset All networks 

[LitlLdy]

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@Tuni wrote:

I signed up for an esim though

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@Tuni , 

1. In cellular settings make sure that “ Turn On This Line “ is selected. (iPhone)
2. Reset your Network Settings & Reboot your phone.

Edit: I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’

[dust2dust]

And you got the qr code in an email and you displayed it on another device and scanned it with your phone?

[Tuni]

I signed up for an esim though

[abtest]

@Tuni- Is there any chance you can try your SIM in another phone, to rule out a problem with the phone.  -- Assuming you are not using an E-Sim.

[dust2dust]

Try a full power off restart.