No ring tone when making outgoing calls

[Mastert74]

Question for the community:  anyone experiencing not hearing an outgoing ring tone (outgoing calls) when making calls?  It says silent until, all of sudden, someone on the other end picks up.  Happen randomly and indiscriminately. Hoping someone else has run into this same problem and has a solution. 

[JohnnyRocket]

I had a similar problem last year. No ringback for land lines but mobiles did have ringbacks. With all the questions, continuously asked by each support person,I submitted the problem to AI & got an answer. Land lines use old technology which mobiles don't use effectively. Something like that. The last support person (had to be or felt like 20th person} sent all the stuff to Telus network gurus. A month later (during which time my wife's phone lost ringback for land lines too) I received a call from a Telus network operator and we did a couple of tests and it worked! The problem was definitely network, not phone or operator. On the sly (since no ticket) he fixed the issue for my wife's phone as well. What we had was definitely a network issue and only affected land lines. My current issue with ringback is within the mobile phones. I registered this problem 2-3 months ago and quit. They starteds to ask the same questions again & I lost patience. I said to hell with it. I'll live with it and it's just been fine! I saw one reply concerning Volte. I don't have the ability to turn on or off Volte. The option is no longer on my phone (Moto 6G POWER 2025 using Android 16}. I think that has to do with the US dropping it's low speed network which my phone will never address. Good luck!

[ninjinja]

The problem turned out to be the device doesn't support VoLTE, I was able to modify my device to support it but it's supposed to be done by the carrier and public mobile doesn't want to support to many devices.  I would Google your device and VoLTE and see if you can enable it manually.  Mine now works as it should, I have the LG Velvet.

[Bluereta]

I have the same problem all of the time whether another cell or landline...Android Samsung S9+.

I Googled it and tried all suggestions except to contact provider .Thought I would try the COMMUNITY first.

Total silence ,on outgoing calls, until someone picks up.

Started all of a sudden 3 weeks ago....

[ninjinja]

Doesn't work for me either.

[IreneG1]

Is your plan with Telus or Public Mobile (PM). If PM, how did you get them to phone you?

[MaryanneBaker]

Gurus at Telus called early this morning to test my phone. Ring back tone is now working for me. Apparently the solution is individual -- not broad network. Thanks to all that worked on this. Everyone learned something.

[JohnnyRocket]

No. Network gurus are supposed to be on it. 

[IreneG1]

I am having the same concern. Were you ever able to resolve the issue? If yes, what was the resolution? 

[JohnnyRocket]

I do not get ring back when I dial mobile lines. I do however get ring back when calling land lines. My issue has been raised to the network gurus. Apparently this has happened to a number of customers using various phones and different networks. This is what I got when I used AI to help with this:

• Landline calls usually route through older PSTN systems, which are more stable and don’t rely on VoLTE or mobile-specific audio routing.
• Mobile-to-mobile calls, especially over 4G/5G, rely heavily on VoLTE and IMS (IP-based voice) features.
• If there's a provisioning 1problem or miscommunication in mobile call setup, the call might go through but the ring back tone doesn’t get passed through.

[funpig1]

@Mastert74 

Do you have an iPhone? Search show s lots of similar complaints in Reddit. One possible resolution is just to restart your phone.

I have an Android, Pixel. I have occasionally experienced this but not enough to be bothered by it. Good luck.

[Phil_Adelphus]

@Mastert74  I don't know how cell phones work in that regard but my understanding was with landlines that it is the exchange that sends the ringing signal back to the caller.  With cell phones I'm assuming sometimes there's a glitch that causes the signal not to be sent, or perhaps the connection is too quick as with a VoLTE call vs non-VoLTE.  But any more than this speculation is over my head lol!

[Mastert74]

@Phil_Adelphus  ya...seems to be a PM to PM issue.  Also happens from PM to Bell (i know they use the same network though Bell/Telus).  If it is a routing issue, not sure PM can do anything about it?  

[Phil_Adelphus]

@Mastert74   I've noticed it occasionally, not just with PM.  Since the calls worked I didn't look for a solution.  I suspect it is more an issue with the routing connection/s.