No response when clicking "Choose a new phone number"

[goranwong]

Hi

I am trying to activate my second SIM with new phone number. But it seems no response when I select "Choose new phone no".

However, if I choose transfered from other, it does give me option.

Do I require mod to help on this as well? I tried different browser, still the same.

Any help is appreciated.

[Mary_M]

Hey @goranwong,

Sorry to hear about this!

Did you manage to activate your second SIM card? Let us know 🙂

Mary

[goranwong]

@jfmartel I tried chrome firefox and IE, all  the same result.

[boldventure]

when you opened the browser, the initial data should already be less than 11 characters.

[jfmartel]

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goranwong a écrit :

Hi 

 I tried changing the first and last name to less than 10 characters and still the same.

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If you have any special caracter, you might want to remove them too.

Did you tried a different browser?

[goranwong]

Hi 

 I tried changing the first and last name to less than 10 characters and still the same.

[boldventure]

check if your first name is more than 11 characters there is no validation when activating a sim but there is when editing your profile after your account is created.

[jfmartel]

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goranwong a écrit :

Hi

I am trying to activate my second SIM with new phone number. But it seems no response when I select "Choose new phone no".

However, if I choose transfered from other, it does give me option.

Do I require mod to help on this as well? I tried different browser, still the same.

Any help is appreciated.

---

You can try to shorten your first and last name (below 10 caracters).

Good luck.

[Luddite]

Be sure no popup/ad blocker is turned on.

Try from the French site.