No receiving SIM card

[franciscotn]

I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery?

thank you

[BKNS27]

It took 10 working days for my PM SIM to arrive to the westcoast from CCS.

@franciscotn it is only 6 days. It maybe take awhile by snail mail.

[Triguy]

You can order them through 

https://canadiancellsupplies.com.

If you are in the GTA, they offer pickup option.

[HALIMACS]

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@franciscotn wrote:

I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery?

thank you

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@franciscotn 

We are customers like you on this Community forum and can't help with delivery dates and/or when Public Mobile might have shipped it out.  We can at least hope that once ordered, Public Mobile get's them 'out the door' within a day.

As others have stated, postal service is slow, and likely won't get much better while this pandemic is being 'managed'.

If you're in a real need for one earlier, try the locations which may stock them if in your area.  Having a spare SIM (when the mailed one arrives) is always handy should a future SIM problem occur.

Good Luck!

[esjliv · Accepted solution]

@franciscotn 

You SIM card is likely on its way through Canada Post letter post. Expect 2-3 weeks delivery, which is normal these days.

If another week passes you could check with the Moderators. But there is no way in speeding it up.

Pick up a SIM at your nearest retail store - tor a list of retail partners, see here: https://www.publicmobile.ca/en/on/store-locator

Then keep the one in the mail for a spare.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[computergeek541]

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@franciscotn wrote:

I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery?

thank you

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SIM cards are often sent out by lettermail and these types of shipments are not trackable. Please allow a few weeks for delivery. There are many delays at Canada Post at the moment.

[JK8]

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@franciscotn wrote:

I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery?

thank you

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It could take up to 3 weeks. There are currently delays:
https://productioncommunity.publicmobile.ca/t5/Announcements/Courier-Delays/m-p/648369#M48332