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No porting of existing number and no activation

Drtgl61
Great Neighbour / Super Voisin

Mine and my wifes activations have not gone through. we replied to our old providers text 7 hrs ago and our numbers have not been ported and we have no activation.  I could not submit a ticket because the form would not let me enter N/A in the sim number request box. What do i do now?

6 REPLIES 6

Excellent 👍🏻

Drtgl61
Great Neighbour / Super Voisin

I just restarted the phones and now have service. The first text i just recieved was from PM telling me to restart my phone! lol. I'm an idiot for not doing that on my own earlier. Thank you so much.

Then the port should be successful. Couls be a sim issue. Did activate your plan by downloading the public mobile app? There are step by steps instructions. 

If you have done these and still nothing then send a message to cs below for further assistance. 

Click, type, send.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Drtgl61
Great Neighbour / Super Voisin

all 5 conditions were met and almost immediately after replying yes to the texts our telus account was cancelled .  

Sansan
Mayor / Maire

What is the status of your old line now? Are you still getting calls to them? Did you restart your phones ? What type of sim cards are you using?

TheSterlinger
Mayor / Maire

No problem that is a porting error I will send you the porting departments phone number check your inbox by clicking your avatar and clicking messages.

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