@ No phone service

[pjpj1]

Suddenly, mid-day this past week, could no longer receive or make calls. After dialing, there is a long pause of silence, then a Bing! And sometimes the message "No Mobile network available for calls" appears. I've waited this out for several days in case of a storm-related (or other) outage. But am frustrated and seeking guidance. Have sent in a service ticket, and want to cover all bases. Thanks in advance if you've wisdom to share ... 

[softech]

@pjpj1 

mobile data works?  Text works?

What model of phone is that?  Try Rebooting your phone and click Reset Network Settings

If that still fails, it could be a problem with the lack of VoLTE service on your model of phone.   If your phone is not on PM's VoLTE whitelist , then it will be using 3G for voice and it might be affected by this:

Telus is currently  refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is  1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice  (Data is not impacted as your phone has the compatible bands on 4G/5G)

You can confirm if your phone is on the VoLTE by using the IMEI checker on this page:
 https://www.publicmobile.ca/en/on/get-help/articles/volte 

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.