No phone service

[_Breathlesshush]

So today I made a payment on my account,  payment was actually due on the 28th. Payment went through fine, but I only have data, no phone service at all.

I tried restarting my phone,  still no phone service. When I log in to my account on the PM app it still says that my account is suspended and I need to make a payment. 

I also tried using the chat feature but got nowhere with it,  was told to make a payment. 

Any suggestions or advice would be greatly appreciated!

Thanks!

[_Breathlesshush]

Update: The issue was the increased cost for 911, I live in Saskatchewan so I had to pay an extra $2.17. Once I paid that it was fine, but I don't really understand why I had to figure that out on my own, rather than the system having a pop-up message. My only guess is that it's related to the fact that it was the day the new 911 charges came into effect. 

[_Breathlesshush]

So I restarted my phone (again) and now I have no data either .

[computergeek541]

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@BKNS27 wrote:

@_Breathlesshush 

Once you passed your renewal date (July 28) your account will automatically be put on suspended. You will need to make a manual payment with a CC, debit or voucher to restore service. 

You can make a manual payment by dialing 611 or 1-855-4PUBLIC then reboot your phone.

Vouchers can be purchased from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway or Staples.

If you want future payments by AutoPay then login to your account and enable Subscribe.

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There's no reason for the customer to make a payment as payment has already been made. This was stated in the first post.

[computergeek541]

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@Terryscell wrote:

Possibly it will take a day to be processed.

If not, maybe start a chat, using the orange bubble on the bottom right of the screen.

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Service after payment should never take a day to start working.  It's supposed to start working immediately, though I have seen it take a few minutes.

[BKNS27]

@_Breathlesshush 

Once you passed your renewal date (July 28) your account will automatically be put on suspended. You will need to make a manual payment with a CC, debit or voucher to restore service. 

You can make a manual payment by dialing 611 or 1-855-4PUBLIC then reboot your phone.

Vouchers can be purchased from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway or Staples.

If you want future payments by AutoPay then login to your account and enable Subscribe.

[slusagm]

What phone do you have?

try Reboot phone.  And ask PM to check.  Since you have trouble open ticket using Chatbot, message PM directly

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
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[_Breathlesshush]

I already tried the chat feature,  got nowhere. 

[Terryscell]

Possibly it will take a day to be processed.

If not, maybe start a chat, using the orange bubble on the bottom right of the screen.