cancel
Showing results for 
Search instead for 
Did you mean: 

No phone reception

suebutcher
Great Neighbour / Super Voisin

not able to make or recieve calls      as of today

What is problem

7 REPLIES 7

suebutcher
Great Neighbour / Super Voisin

All working one day after problem

rebooted phone, thx for your help

THX

@suebutcher 

    Was your renewal last night? Your Auto pay may have failed. Check your account and see what it says. If it suspended make a payment and reactivate. Reboot phone.

      If this is not the issue try rebooting your phone. If that doesn't work try turning airplane mode on. Wait 10 minutes. Turn airplane mode off. See if it connects to the network. Make a call.


@suebutcher wrote:

not able to make or recieve calls      as of today

What is problem


 

As for the no reception part, does it say anything on the phone's screen such as emergency calls only, invalid sim, or sim card not provisioned?

CannonFodder
Mayor / Maire

@suebutcher  Yeah, not exactly much info to go on there.... some answers to the other posters' questions would definitely help.

gblackma
Mayor / Maire

@suebutcher when did you activate your plan? And has it ever worked properly? Did you port your number over? And if you did, was it a cell phone or landline? Thanks.


@suebutcher wrote:

not able to make or recieve calls      as of today

What is problem


 

scorpio17
Great Citizen / Super Citoyen

What about SMS? What plan do you use?

 


@suebutcher wrote:

not able to make or recieve calls      as of today

What is problem


 

Anonymous
Not applicable

@suebutcher wrote:

not able to make or recieve calls      as of today

What is problem


What plan are you on?

Maybe you're on the $10 plan and you've used all your minutes.

Or your plan has expired and you account is suspended.

Need Help? Let's chat.