No network connection

[CheekyKID]

Hi all,

How are you doing?  I have a Galaxy S9 I bot in June of 2019.  I am with public mobile and have been having problems with no network connection.    I am on oxygen thrapy and need it to live, I need a phone that is relaible. 

Is this my phone of the carrier?

Thank you

[BKNS27]

@CheekyKID 

Reset the Network Settings on your Samsung S9.

Go to Setting>General Management>Reset>Reset Network Settings. See if that helps.

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@CheekyKID  Can you test the SIM card in another phone to try . Help narrow down if it’s your phone / setting or account issue 

also can log into your account and confirm if it’s active or suspended 

also check 

Outage map in your area:

https://istheservicedowncanada.com/

If active and no outage and reboot device or reset network setting don’t work . And same result testing sim in different phone 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437