No incoming call

[AnupamApu]

New activation $25 plan 2hrs ago. Transferred number. Not able to receive calls. But outgoing calls are ok. Texting incoming and outgoing both ok. Phone: Samsung A8(2018). What to do

[Jukebox]

"BE PATIENT. Activations are "instant". Port-ins take a "MINIMUM" of two hours. This is a best-case scenario. Right now with a backlog of thousands of activation and port-in requests, do you think this is a best-case scenario? Give it at least 24 hours AFTER submitting your activation port-in request before you start to panic. Think spamming a mod is gonna make it quicker? No. You've been told in the main sticky that it's a bad idea. So don't. Slap yourself on the wrist before you send another PM."

A great guide by db519

https://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/...

[AE_Collector]

Who is your previous carrier? Your previous carrier has to release your number to Public Mobile and this can easily take a couple of hours. If it is a landline number or a VOIP number it can take substantially longer to get it released.

AE_Collector

[gpixel]

@AnupamApu reset your network settings to speed up the process

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

[LovesToPM]

Hi @AnupamApu 

Welcome to Public Mobile!

This is completely normal. Your port transfer is still in progress.

If you transferred from a mobile provider, you can try restarting your phone or check again in the morning. The process should be complete by then.

Otherwise if you transferred from VOIP or a landline, the process will take longer, possibly 1 week.

[computergeek541 · Accepted solution]

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@AnupamApu wrote:

New activation $25 plan 2hrs ago. Transferred number. Not able to receive calls. But outgoing calls are ok. Texting incoming and outgoing both ok. Phone: Samsung A8(2018). What to do

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This means that your number hasn't transfered yet (or the transfer has failed).  Wait a bit longer, but in the meanwhile, if your old carrier's service is still working, continue to use that as incoming phone calls will still be going there.