yesterday
@Matnat27 aside from the community forum here the only way you can reach Public Mobile support is to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437(note: you will need to be logged into your Community account for this link to work)
I just want to chat with a public mobile support person!
no, I am not. We are just customers like you here but we can try to help if you tell us more
hi @Matnat27 give us more information.
does it ever work before? what phone you have? what have you done to test? voice work?
at least try reboot the phone and reset all networks on the phone
are you a public mobile rep
@Matnat27 if you are using an Android device check to make sure you do not have any data limits set. Also check under the PM app to make sure you haven't used up all of your data for the month.
new or existing customer? it ever work before?
check My Account and confirm if you have used up the data
