No data despite change in plan

[Mushangi]

Subscribed Plan
$29 for Unlimited Canada, US and Mexico wide minutes + 20GB Data within Canada, the US and Mexico at 5G Speed. I changed plan in March. Have used only 1.52GB in current cycle but now i have no data. I have restarted, my account shows correct plan and have paid twice for this new plan.

[hTideGnow]

hi @Mushangi 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage