No cellular data options for US roaming

[Matt75]

I assumed my US-Canada plan would allow my data to work in the US. Calls work, but no data/texts and there are no cellular data options to turn on roaming in the settings. What am I doing wrong here?

[hTideGnow]

hi @Matt75 try Reset Network first

and if you have another phone, test the sim card there

if same , ask support agent to check you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Matt75]

Physical SIM here. I’ve done a reboot, but not reset networks. 

[Handy1]

@Matt75  Is your iOS up to date ? 18.1

[hTideGnow]

hi @Matt75 eSIM or physical sim?

try reboot the phone and try Reset All Networks 

[Matt75]

not sure why my cellular data options aren’t showing up???

 

[Handy1]

@Matt75  It does , have you turned on data roaming in phone settings yet 

[hTideGnow]

hi @Matt75 what phone do you have?

make sure you enable mobile roaming data on your phone 

Make sure you connect to T-Mobile, At&T or Verizon and use 4G or LTE instead of 5G