No access to email or phone, can't get into my account to add sim

[rnurmi]

Hi I lost my phone, and my email address has MFA is connected to my phone. 

This means I can't get the eversafe code to either my phone or my email.  I opened this account just to ask the question on how to fix this. 

I sent a private message but have had no reply yet. 

I could use some help please

[rnurmi]

Thank you both!  The voicemail thing may work!! otherwise, I'll wait for the team to get back to me.  Much appreciated.

[slusagm]

@rnurmi you can use voice mail if you know the voicemail pin.  Click Didn't receive code or Resend code, choose Send voice message, Call yourself from another phone, enter * and then VM PIN

but if you cannot get the code that way, ask PM to help.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Chalupa_Batman]

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@rnurmi wrote:

Hi I lost my phone, and my email address has MFA is connected to my phone. 

This means I can't get the eversafe code to either my phone or my email.  I opened this account just to ask the question on how to fix this. 

I sent a private message but have had no reply yet. 

I could use some help please

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Hey @rnurmi 

If you sent a DM to CS already, it can take time to return your message. Make sure you look here often.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.