No Service

[haveaquestion]

Anyone else with no service for the past few hours? Is there something that can be done on my end or do I just have to wait it out?

[BKNS27]

@haveaquestion 

There is an atmospheric river on the westcoast so lots of flooding and power outages. Check the outage map to see if you are effected.

[Chalupa_Batman]

Hey @haveaquestion 

When you say down... in what way? Does it say SOS in the top corner? Have you tried dialing 611 to see if it says your account is active? Have you tried rebooting your phone or trying your SIM card in a different phone? Also, here's a link to Telus Outages. Maybe there is an issue in your area? https://www.telus.com/en/ab/outages

[slusagm]

you checked My Account and it said account active?

reboot your phone, try sim on another phone 

or message PM to confirm account status 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@haveaquestion  reboot the phone first , also Can you verify your accounts active ? 
also check 

Outage map in your area:

https://istheservicedowncanada.com/

if accounts active and no outages in your area contact support to investigate 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437