No SIM card was received after payment

[Vicky123]

I bought sim card online on October 26, but I haven't received it yet. I would like to know how to solve this situation.

[hTideGnow · Accepted solution]

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@Vicky123 wrote:

But strangely, I did not receive the order number. 

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@Vicky123  did you not even receive the confirmation email?

I guess the you should Open a ticket with PM using Chatbot (https://publicmobile.ca/chatbot), follow this to get the the ticket open page quicker:

1. Type: did not receive my sim card
2. Then click "Contact Us" , and then click "Click here to submit a ticket"
3. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

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@Vicky123 wrote:

But strangely, I did not receive the order number. 

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@Vicky123 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Anonymous]

@Vicky123 

the online SIM card is take from 3 to 5 week to you getting,

i suggest you to get a New SIM card is better for you and fast way

from any Retail store or gas station near you and you buy it right away and the online one keep it spare or give it to friend,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link 

to open our store locator and find the closest retailer to you.

or 

Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours.

[Vicky123]

But strangely, I did not receive the order number. 

[hTideGnow]

@Vicky123   Since it is already 10 days , it should come within this week or early next week.    If you need it in a rush, maybe try local mobile store like Koodo, Loblaws, Walmart.  But yes, you will have to pay another $10.  The one from PM cannot be refunded

[BKNS27]

@Vicky123 

If you ordered from PM, it will take up to 3 weeks to arrive. It depends on where you live and Canada Post delivery time.

If you are in a rush, you can pick one up at London Drugs, PM retailers or Canadian Cell Supplies online.