No Network Service

[jpearson009]

I have lost network service and I do not know why. When I try to make a call it says to take my phone off airplane mode, however it is not in airplane mode. My device says no sim card, but there is definitely one in there. I am a newer customer, but service has been fine for the first couple of weeks. My account status is active.

[Anonymous]

@jpearson009 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

go sign in to Self-Serve, to review your account, status!!

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[esjliv]

@jpearson009  - if other suggestions is not working, just restarting your device and ensure you have the latest software installed on your device.

If still issues, try:

*check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

*check your Self Serve account under the Change Sim Card feature and check that the 4 digits there match the actual 4 digits on your SIM card itself.

If the match - Good!. If they do not match, please report back here.

[0PX9O4]

Your phone shouldn't say to take off airplane mode if it's not in airplane mode. Maybe try using the SIM in another phone, since the issue sounds like it's somehow related to your phone, whether because of the airplane mode issue, or the SIM reader being the problem.

[will13am]

@jpearson009 , if your phone is unable to detect the presence of a SIM card then the problem is likely with the SIM reader.  If your phone is able to detect the SIM card but there is no network connection, then some troubleshooting on this end is warranted.  Did you try reseating the SIM card?