No Data

[Vman]

Iphone...  phone calls work, messaging works. No Data. Log in to PM app, receive code, enter it, nothing happens, times out after 5 minutes. On computer I get in, data usage has been at .6 for over a week now. Powered off, and powered Took sim card out, then installed, same issue. Cellular data ON, Roaming ON. Tried loading youtube app, wheels been spinning for 20 mins.  any ideas ?   Thanks

[softech]

@Vman 

where are you at?  selected area have some mobile issue (like Kelly Lake, AB, Vaudreuil, QC)
https://www.telus.com/en/bc/outages

and voice calls work?  are you new subscribers or you changed phone?

make sure you have the latest Carrier Profile, and then click Reset Network Settings and test again

Also, try changing then network mode to 4G or LTE (instead of 5G On or 5G Auto)  as there has been some 5G degrade in some area

if you still cannot get any data, ask PM support to check and reprovision the account on the system, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Vman]

iPhone XS Max, yes it is on

[Vman]

tried it a couple times, no data

[Dunkman]

@Vman 

With iPhones, no need to adjust APN settings.

Try a network reset of your phone.  Note: this will erase any saved Wifi passwords. 

[Azareile]

Confirm these settings.

Settings > Mobile Networks > Mobile Data > APN

 

[slusagm]

Any chance to try your sim card on another phone?

And call 1855-4PUBLIC from another line and the system will tell you if your account is active, which likely is, and the amount of data left, which could be the issue 

You can also check if any data outage in your area

https://www.telus.com/en/bc/outages

[Chalupa_Batman]

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@Vman wrote:

Iphone...  phone calls work, messaging works. No Data. Log in to PM app, receive code, enter it, nothing happens, times out after 5 minutes. On computer I get in, data usage has been at .6 for over a week now. Powered off, and powered Took sim card out, then installed, same issue. Cellular data ON, Roaming ON. Tried loading youtube app, wheels been spinning for 20 mins.  any ideas ?   Thanks

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Which iPhone do you have?

And I know this will sound silly but...  go to Settings > Cellular, then turn Cellular Data on ?? I ask this to CONFIRM it's actually on. Even though you said it, I just cover my bases cause there have been times people think it's on but it wasn't. 🙂