No Data depsite plan just renewed - Phone and Text still working

[Fraser]

Hi. @CS_Agent ! Thanks for your help previously. My plan renewed a couple days ago. But it seems like I only had the remaining data from the previous period judging by my usage statistics on my phone and account. My account currently says I have lots of available data, an active account and no balance owing. But I can't get data service on my iPhone 6 right now, at all! The SMS and Phone still works.

[cstar707]

Thats Great News Glad it fixed your issue thought that it might have had a similar issue.

sometimes we have to think of the most simple things first.

[Fraser]

Thanks @cstar707 ! You're correct. That's what solved the problem !

[CS_Agent]

@Fraser, Sorry for the inconvenience. Can you please send us a private message with your account information for further assistance?  Thank you! 

[cstar707]

Try a Simple Fix Reboot your device if you changed your pland or ran out from your previous month it may just need a simple reboot to solve your issue.

Thanks

[srlawren]

@Fraser as @ShawnC13 mentioned, there is a glitch that can prevent some "3G" speed data plans from resetting properly during the renewal process.  Please go ahead and use his link to contact the moderator team for help, if you haven't already.  They are aware of the issue and know how to manually reset your data for you as a workaround for now.

[ShawnC13 · Accepted solution]

@Fraser, do you have one of the 3G data plans?  There has been an issue with these plans reloading the data at renewal time.  You will need to private message a Moderator. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

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