No 500mb bonus....

[dmark1337]

Hello I recently changed to the $40/ 5g plan from $30/ 1g..

I have autopay but I am not recieving the bonus 500mb. 

How can I get what was promised for this plan? Thank you.

• My Data & Add-Ons 
  

• Data & Add-Ons	Amount Used
  5GB at 3G Speed	0  /  5120 MB

• AutoPay
• You are currently registered for dynamic Autopay
• Payment Due Date (One-Time Payment): Aug 20, 2019
• AutoPay Amount: This is your plan cost minus Rewards. Any Available funds will be applied first.

[computergeek541]

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@XionBunny wrote:

You've used up all the data you have for this cycle, your account shows the proper amount.

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When someone runs out of data, it doesn't say 0MB used.  The entry for amount of data used and included simply vanishes.

[dmark1337]

You are correct sir!

"Plan Details:

• 30-day plan
• 4.5 GB of data at 3G speed4
• Bonus 500 MB with AutoPay"

Don't know how I missed that. Thank you.

[XionBunny]

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@RossN wrote:

@XionBunny hi he has not used any data

---

I stand corrected but its correct either way 😛

[parkchr6]

Hi,

It seems you are using 4.5g + 500 and your plan has 5g, so it looks correct.

It looks like you have what you are paying for 🙂

[RossN]

@XionBunny hi he has not used any data

[XionBunny]

You've used up all the data you have for this cycle, your account shows the proper amount.

[RossN · Accepted solution]

@dmark1337 hi the plan is 4.5gb plus 500 mb so what you have is correct there is no need for a moderator

[geopublic]

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@dmark1337 wrote:

Hello I recently changed to the $40/ 5g plan from $30/ 1g..

I have autopay but I am not recieving the bonus 500mb. 

How can I get what was promised for this plan? Thank you.

• My Data & Add-Ons 
  

• Data & Add-Ons	Amount Used
  5GB at 3G Speed	0  /  5120 MB

• AutoPay
• You are currently registered for dynamic Autopay
• Payment Due Date (One-Time Payment): Aug 20, 2019
• AutoPay Amount: This is your plan cost minus Rewards. Any Available funds will be applied first.

---

@dmark1337 Best to notify the PM moderator team so they can review your account and fix your issue.

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