New user from Bell Mobility

[NorthernLights]

My daughter used my refer a friend code to join Public Mobile. There were significant issues transferring from Bell Mobility - thankfully she works for a fraud department. Turns out Bell Mobility account had been hacked!  If she gad ported to Public with the info given by Bell her Public Mobile account would not have been hers!!!

[NorthernLights]

Thank you for your super fast and amazing support!  All resolved. 

[hTideGnow]

hi @NorthernLights 

just a reminder, the link is for direct message using Community inbox and not an email.  Keep an eye on the community inbox for PM's response as they reply there instead of email

[NorthernLights]

Thanks for reaching out so quickly!!  Bell has been a nightmare for us. She thinks to resolve it she may have set up 2 public mobile accounts. I forwarded her the email you sent me for her to reply to. 
thanks again for your awesome support!

[Handy1]

@NorthernLights  So she did get ported over to public mobile ? And for the one time $10 credit it should appear in her available funds with in 72 hours after activation . If it’s not there after 3 days have her contact support to ensure it’s been applied correctly and add it for her if needed 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow · Accepted solution]

HI @NorthernLights 

so, issue is resolved? or you need to update the porting info for PM for a successful port?

If she needs to update the info, she can  submit ticket  by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage