New user - could not log in to Self Serve even once

[Aq100500]

Switched to Public Mobile last week. Phone service seems to work, but I cannot log in to Soft Serve. I wrote down the password when I was setting up the account. I definitely tried logging in using the right password, but I got an error message every single time. Tried resetting password, but the system didn't let me. Now I got an error message saying "Sorry, you've been locked out. Please contact Public Mobile for help."

[Triguy]

Contact a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[HALIMACS · Accepted solution]

Hi @Aq100500 

Contact moderators who are the Customer Service support. 

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.