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New user cannot send message.

rogerrong
Good Citizen / Bon Citoyen

- account email address ,

Aaaaaaaa@outlook.com  ;

 

- PM phone number ,

Xxxxxxxxxxx ;

 

- explanation of what is happening or a link to this thread ,

I am a new user. I cannot send SMS message. But I can receive SMS message and can call-in and call-out. Internet access is normal.

 

- SIM card number ,

QqqqqqqqqqqqQq ;

 

May I find anyone for help?

 thanks.

 

Edit: personal information redacted by will13am.  Please don't post private information in the public forum. 

8 REPLIES 8

rogerrong
Good Citizen / Bon Citoyen

Hi all, the problem was fixed by myself. 

The reason was that my cellphone added '00' before '1' automatically when I sent SMS message. I think the problem was due to that I came from China and the smart cellphone system wasn't changed its setting previously.

Thanks all for your help and suggestions.

rogerrong
Good Citizen / Bon Citoyen

Thanks sir, the problem was fixed by myself. 

The reason was that my cellphone added '00' before '1' automatically when I sent SMS message. I think the problem was due to that I came from China and the smart cellphone system wasn't changed its setting previously.

Thanks all the same.

rogerrong
Good Citizen / Bon Citoyen

Hi sir, I found the reason of my problem. I fixed it.

The reason was that my cellphone added '00' before '1' automatically when I sent SMS message. I think the problem was due to that I came from China and the smart cellphone system wasn't changed its setting previously.

Thanks all the same.

rogerrong
Good Citizen / Bon Citoyen

thanks sir, the problem was fixed. 

The reason was that my cellphone added '00' before '1' automatically when I sent SMS message. I think the problem was due to that I came from China and the smart cellphone system wasn't changed its setting previously.

Thanks all the same.

rogerrong
Good Citizen / Bon Citoyen

thanks sir. i tried it but no useful. Thanks all the same.

geopublic
Mayor / Maire

@rogerrong wrote:

- account email address ,

Aaaaaaaa@outlook.com  ;

 

- PM phone number ,

Xxxxxxxxxxx ;

 

- explanation of what is happening or a link to this thread ,

I am a new user. I cannot send SMS message. But I can receive SMS message and can call-in and call-out. Internet access is normal.

 

- SIM card number ,

QqqqqqqqqqqqQq ;

 

May I find anyone for help?

 thanks.

 

Edit: personal information redacted by will13am.  Please don't post private information in the public forum. 


First restart your phone and try again. When sending a text try dialing the number with a +1 in front of the number 

will13am
Oracle
Oracle

@rogerrong , what phone and SMS app are you using?  Try clearing the cache on the SMS app, force closing it, reboot phone and try sending a text. 

ZfromVanC
Town Hero / Héro de la Ville

This is a public forum, I'd recommend removing personal information such as phone number and email address.

 

You can speak to a moderator through here:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Explain your situation and they can help fix the problem you are having.

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