New user also locked out of account

[rzanab]

Hello, 

I seem to be having the same problem others are experiencing. 

I have never been able to log on to my account. I get the following error message when I try to sign in to my account "Sorry, your login attempt failed. Please try again."  The reset password email link I received is expired. 

I emailed PM on Nov 19 - but it sounds like this is the best way to get the issue resolved. 

Looking for any help to figure this out. 

Thank you. 

[Rockdaddy22]

That's amazing news, welcome to the PM family 🙂

[rzanab · Accepted solution]

I would try to reset my password as soon as I got the email, but it still said expired.

I private messaged a mod, emailed through the "contact us" button and tweeted. I did receive help through twitter yesterday (10 days, for those who are waiting for help). They reset my password for me, ported my number in and gave me a credit on my account for the days service was not available. 

[Luddite]

If you used the "Contact Us" button to reach Public Mobile, try sending a private message to any moderator with your phone number and an explanation. It may be several days before they get to you.

If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating.

If you sent a private message, try the Contact Us route. If you do receive the reset email you only have a few hours before it expires.

[exsoldier84]

I just logged in now, Nov 22, 2016.  Seems to be working for me (Toronto, ON).

Hope it gets resolved for you.