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New subscription problem

Alzxr
Great Neighbour / Super Voisin

got SIM and Data is working but zero Texting

3 REPLIES 3

NeilCPM
Great Neighbour / Super Voisin

Ported my number three days ago and text messages is still not working. Open ticket two days ago but haven’t heard anything. Sent follow up message earlier today, still nothing.

Unfortunately, it’s impacting my ability to access some necessary financial and government services.

Anyone here know if I port to another carrier, like Virgin or Fido, if the messaging will still be screwed up with new company?

 

Handy1
Mayor / Maire

@Alzxr  Community manger has acknowledged the issue and says there are working on a fix till then . You should submit ticket and let them know your one of those folks 

submit ticket with support . using the chat bubble bottom right of screen 

 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

softech
Oracle
Oracle

@Alzxr 

yes, there has been some text issue with new activation, but PM support cam fix it quickly.  All you need to do is to engage them by proper ticket 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there  
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