New sim, lost old phone

[aarono]

I am trying to activate a new sim card keeping my old number. I am not able to cancel my old account so I can activate my new sim card and keep my same number, and also so I stop getting charged for my lost phone.  I didn't make an online account with my lost phone and I don't have the phone to get the pin to cancel the old account. 

[dabr]

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@aarono wrote:

Ya I never made an online account with my old sim card so I can't log on and do that

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Then you need to contact the Moderator_Team using the link provided earlier.

[aarono]

Ya I never made an online account with my old sim card so I can't log on and do that

[dabr]

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@aarono wrote:

I am trying to activate a new sim card keeping my old number. I am not able to cancel my old account so I can activate my new sim card and keep my same number, and also so I stop getting charged for my lost phone.  I didn't make an online account with my lost phone and I don't have the phone to get the pin to cancel the old account. 

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Unless you're unable to login into your account, you can easily just change the SIM in your self serve account as suggested by @Jb456   Simply select 'change sim' on the right had side of your overview page and it will bring up a field for you to enter your new SIM. 

[Jb456]

Here's were it is in your account

[iliketotalk · Accepted solution]

@aaronoyou will need to contact a moderator for help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jb456]

Log into your public mobile account and click "change sim card" on right hand side