New port request needed

[Shells]

Hi I transferred from virgin mobile, they sent me a text to transfer however I lost my SIM card. I called virgin and they said my request to transferred expired and I need a new port request sent to them and I can get a manual transfer. 

[hTideGnow]

@Shells   Was it done with Virgin allows you to port without the SMS validation?  

[Shells]

I got it all worked out. Had it all done manually on the phone

[BKNS27]

@Shells 

Since you threw away your Virgin SIM away. It looks like you will have to pick a new number rather than porting.

You need the Virgin SIM to confirm a SMS text from them that you are porting over to PM.

But contact the PM CSAgent by creating a ticket on the SIMon chat button.

[esjliv]

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@Shells wrote:

Hi I transferred from virgin mobile, they sent me a text to transfer however I lost my SIM card. I called virgin and they said my request to transferred expired and I need a new port request sent to them and I can get a manual transfer. 

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Hi @Shells 

I will private message you the porting number.

Also you can submit a ticket to CSA for help, this is SMS specific:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

So if you cannot receive the SMS text, either of these 2 ways may be better:

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)