New plan wasn't activated

[esjliv]

Hi @JoJo80 , did you go through the online SIM card activation with a never before used public mobile SIM card?

If you did, and your credit card was charged and can you log into My Account to see if the status is Active?

Try one or more of the below:

• *turn off your phone, then reboot
• *removing your SIM, then reinserting it
• *go into airplane mode, then going back to regular mode
• *perform a reset network settings on your device
• *try your SIM card into another compatible phone...this could rule out a device issue/setting.
• *Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
• *Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

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@JoJo80 

new Activate on any plan $25/mo or higher and get an additional 2GB of data for free* every month for 12 months with promo code 12MONTHS2GB.  and enter your email in > Flash Sale (publicmobile.ca)

and also use family members or friend for refer-a-friend code, to get one time credit $10.

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@JoJo80 

or from browser mobile Chrome 

go view in desktop mode.

1. Tap on the menu options.
2. Select the checkbox against the Desktop site.
3. and clear cache and cookies and use one page incognito.

here link for photo  View Desktop Site.  check it out how to do it.

[JoJo80]

I don't have a computer 😕 

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@JoJo80 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, re Activate Your SIM Card Online

or contact PM support team by private message CS_Agent