02-23-2024 11:16 AM - last edited on 02-24-2024 01:36 AM by computergeek541
Just purchased the Sim yesterday and did everything I’m supposed to do we did not receive a temporary number as we are trying to transfer a number that we had from our Rogers account before. We are not receiving any incoming calls as of yet and this was yesterday. Where do I get this temporary phone number from?
02-23-2024 11:35 AM
HI @Mandi83
yes, you can.
first, try to login My Account. They will try to send a code to your phone, at that point, click Didn't Receive Code and then Send Email.
Once you are in, go to Profile, click the pencil besides phone number. then you can pick another one
If you cannot login My Account, still no worries, just submit ticket with CS agent by direct message and ask Agent to help. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-23-2024 11:31 AM
Sorry, I meant to say can I get a new number instead of keeping my old number so I don’t have to deal with Rogers because I owe the money still
02-23-2024 11:30 AM
can I just not keep my old number so I don’t have to deal with Rogers?
02-23-2024 11:28 AM
hi @Mandi83
oh, that is a problem. For any carrier, the old account must be active for the port to complete. Don't call PM porting team yet. Instead, call Rogers and ask them to resume your service briefly (they will) so you can arrange the port
once you are set with Rogers on that, then call PM and ask them to reinitate the port request. At that time, put the Rogers sim back and wait for the text from Rogers and reply YES
02-23-2024 11:25 AM
No MyRogers was cut off. It is not active anymore
02-23-2024 11:23 AM
I just realized that we did not keep our Rogers Sim chips in our phone. We put the Public Mobile ones in. So maybe we didn’t receive the message because of that? Is there anyway that we can get it resent out?
02-23-2024 11:22 AM
hi @Mandi83 but you have rogers sim still and your rogers account still active? this is a hiccup on the rogers side
But call PM porting team, they can reinitiate the port request
02-23-2024 11:21 AM
hello thank you! no we did not receive a message from Rogers yet and we signed up last night.
02-23-2024 11:18 AM
HI @Mandi83
there is no temp number when you port number
are you able to make outbound calls? If you can, you are good, just need the port to complete. You received a text from Rogers to ask you about port and did you reply yes within 90 mins? call the porting support team and ask them for the port status. I will send you the number to your community inbox. check and call them