Community

Johnny45 · Tuesday

New email with old number

softech · Tuesday

the email login is just a login username to PM My Account.

So, if you have the password and can receive 2FA via SMS, you can first login My Account using the original/old email address, then change the login email address by going to Profile> Manage EverSafe ID

But if you cannot logon at all, then you will have to engage PM CS agent and they will help out

Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there