New eSIM

[MickiH]

My phone broke and I’m trying to get an eSIM for my new phone. I’m logged into the app but can’t access “change my sim” under the account menu without 2FA to my phone number (which is on my broken phone). I sent a PM to an agent and they told me that a ticket was created - that was 6 days ago and I haven’t heard anything since. Does anyone know of a way to get a new sim for my phone?

[softech]

@MickiH 

Did you login Expert Messaging and see if anyone replied:

https://expert-messaging.publicmobile.ca/message-centre

If the case still opened but no agent replies,  please add a note that and ask for update 

If the case shows closed, please open the ticket again so I can help with an open case

I will escalate your ticket on your behalf.  PM support will for sure reach out and help
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre