New eSIM charge

[Kev8679]

Hello Public Mobile Team,
I recently switched from physical SIM card to eSIM by following the steps in Public Mobile app. Everything is working now. For the eSIM purchase cost ($5+tax), will that be reimbursed because I'm an existing Public Mobile customer? I got conflicting answers when seaching it online. Please help me to clarify. Thanks!

[slusagm]

@Kev8679 

Add to the above, even you paid the first eSIM fees of $5, the replacement to eSIM is not free without condition

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:

• The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
• The eSIM must have been purchased at least 15 days prior to the new request.

[TheSterlinger]

If you switch from physical sim to eSIM, the $5.00 charge is legit.

The free is if you where changing from eSIM to eSIM.

[Chalupa_Batman]

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@Kev8679 wrote:

Hello Public Mobile Team,
I recently switched from physical SIM card to eSIM by following the steps in Public Mobile app. Everything is working now. For the eSIM purchase cost ($5+tax), will that be reimbursed because I'm an existing Public Mobile customer? I got conflicting answers when seaching it online. Please help me to clarify. Thanks!

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Hello @Kev8679 

The first eSIM is $5 and moving forward they will be free of charge.