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New customer

Cveltski
Great Neighbour / Super Voisin

I cannot receive incoming calls. I requested a number transfer and my previous provider virgin prepaid said they have not received transfer request from you yet. I set up my new account with you two days ago.

2 REPLIES 2

softech
Oracle
Oracle

@Cveltski 

 

A critical part to porting is to receive a text from your old provider and reply YES within 90 mins.  Sound like you missed the step and hence porting was not completed

 

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

MrSpock
Deputy Mayor / Adjoint au Maire

@Cveltski Hi since it is prepaid it may be best to reach out to a cs agent you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

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