08-15-2022 11:01 AM
I cannot receive incoming calls. I requested a number transfer and my previous provider virgin prepaid said they have not received transfer request from you yet. I set up my new account with you two days ago.
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08-15-2022 11:08 AM
A critical part to porting is to receive a text from your old provider and reply YES within 90 mins. Sound like you missed the step and hence porting was not completed
There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed
08-15-2022 11:06 AM - edited 08-15-2022 11:07 AM
@Cveltski Hi since it is prepaid it may be best to reach out to a cs agent you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH