New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet

[JeanLafrance]

New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet. Wanted to get the $40.00 Lunar special so I ordered a Sim Card early enough but still waiting. What next

[softech]

Hi @JeanLafrance sim card order could take as many as 3 weeks.  

but since it is over 10 days, as said on the order email, open ticket with PM suppoet for status update 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Meow]

Officially delivery time is 5-10 business days. Some customers experienced way longer delivery time. And some did not receive it all. All depends on your luck...

You are still within 10 business days frame.

[esjliv · Accepted solution]

@JeanLafrance - that is no too long ago actually.

It is stated it should take 7-10 working days. If it goes beyond another week, you can submit a ticket with CSA to let them know you did not receive it yet. NOTE, it normally comes regular Canada Post letter mail.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you are in a rush, see if there are local stores near you to pick one up (call first for availability) , and keep the ones coming in the mail for extras or referrals.

https://publicmobile.ca/en/on/store-locator 

[Handy1]

@JeanLafrance  Can take 3 days to 3 weeks for SIM card to arrive . If you need one sooner try Telus Koodo store for in person pick up otherwise you can ask support for status  update 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )