New activation via e-sim shows no service, no networks available

[grimacexl]

I have a new activation via e-sim and my phone downloaded the e-sim and that all seemed to work fine (Google Pixel 7 Pro) but the I have no bars with Public mobile and when I turn off automatic network detection I get no networks found immediately without it even trying to look for networks. The only thing I think I might have done wrong was use my IMEI2 rather than my IMEI1 when setting up the service. Hopefully someone can help me, thanks in advance!

[grimacexl]

Ticket got escalated to tech team, who cleared the error on the back end. Everything works fine now!

[grimacexl]

Thanks! I have opened a ticket!

[softech · Accepted solution]

@grimacexl at this stage, it is an account and sim setting issue, please open ticket with PM support by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[grimacexl]

It is post-paid

[Phil_Adelphus]

@grimacexl   I don't know if it makes any difference to this problem but is your Koodo account postpaid or prepaid?  If it is prepaid you need to contact customer service for the transfer.

[grimacexl]

Tried this, other carried (Koodo) is physical sim. After reboot, issue is persisting. Thanks for you help so far!

[softech]

@grimacexl 

the IMEI1 or 2 during setup was for porting, it is not related with the esim setup.  Even porting was not completed your esim should be able to connected to PM network and allows you to make outgoing calls.

Do you still have the sim card from another provider on your phone?  If your other provider sim is physical, remove it, if esim, disable that other provider esim.

Then make sure the PM esim is enabled and active.  Reboot the phone once more and Reset all networks and try again

[Phil_Adelphus]

@grimacexl   I have no experience with esim but someone else may be along to answer.  All I can suggest is to contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages.  Their hours are 9 a.m. to 10 p.m. EST.